Skip to content
Pilot Evidence-checked AI drafts are open to pilot merchants

Your AI sales assistant that replies in Bangla, English & Banglish

Turn more customer chats into confirmed orders. makchat drafts every reply from your own catalog and policies, and your team decides what gets sent.

Start setup Book a demo
Illustrative example with fictional customers. Not live data.
The problem

Slow replies quietly cost you orders

Most chat commerce is lost in the gap between a question and an answer.

  1. 01

    Buyers do not wait

    A customer asking "dam koto?" often asks three other pages at the same time. The first clear answer usually wins.

  2. 02

    Messages get buried

    Chats are spread across phones, tabs and team members, so some are answered twice and some never.

  3. 03

    The same questions, all day

    Price, size, delivery charge and cash on delivery: typed out by hand, again and again.

The fix

makchat drafts the reply. Your team stays in charge.

Faster first replies

A grounded draft is ready when an agent opens the chat, so answering takes a review instead of a search.

One inbox for the team

Assignment, claiming, internal notes and labels keep everyone on the same conversation history.

Less repetitive typing

Common questions are answered from your catalog and policies. Reports show response times and how drafts were used.

Features

Built for the way you already sell

01 / 06

Drafts you can check in one glance

Every price, size and delivery fee in a suggested reply links to the catalog row or published policy it came from.

  • A number missing from the evidence blocks the draft
  • Stale or hidden sources are never cited
  • A person reviews and sends
02 / 06

Understands Banglish

Customers mix Bangla script, Banglish and English in one message. makchat reads all three and replies in the customer's language.

  • "dam koto", "COD hobe?", "L size ase?"
  • Asks a clarifying question instead of guessing a product
  • Bangla interface for your team too
03 / 06

One shared inbox for the team

Assign, claim and hand off conversations without two people answering the same buyer.

  • Collision warnings while someone is replying
  • Internal notes, labels and a complaint queue
  • Full history on every customer
04 / 06

Answers from your catalog

Prices, sizes and stock come from your own products, so a draft never offers something you cannot ship.

  • Out-of-stock variants are left out
  • Import products from a CSV with a preview
  • Hidden products stay hidden
05 / 06

Orders without retyping

Turn a conversation into an order draft with the variant, quantity, address and delivery fee already filled in.

  • Exact amounts, never rounded
  • Stock and price re-checked on confirmation
  • Payment status always set by a person
06 / 06

You choose how much AI does

Set the mode per conversation. Discounts, refunds and payment status always need a person.

  • Suggest is the default
  • Pause AI on any chat in one click
  • Taking over discards pending drafts
Getting started

Live in three steps

Most of the work is writing down what you already tell customers.

Start setup
  1. 1

    Add website chat

    Paste one snippet on your site. The widget only loads on the domains you allow.

  2. 2

    Bring your catalog and policies

    Import products from a CSV with a preview before anything is saved, then publish delivery, return and payment policies.

  3. 3

    Test, then go live

    Try real questions in suggestion mode and read the evidence behind each draft before customers see a reply.

Made for Bangladesh

Mixed-script conversations are normal here

Customers switch between Bangla script, Banglish and English in the same message. makchat asks a clarifying question when a request is ambiguous instead of guessing a product.

bhai black ta ki 42 e pabo? kalke lagbe

কালো রঙে ৪২ সাইজ এখন স্টকে নেই। ৪০ বা ৪৪ সাইজ আছে। কোনটা পাঠাব?

Example draft. The reply says the size is out of stock because the catalog says so.
Use cases

How shops use makchat

The figures below are facts about the product, not customer results. Stories from pilot shops will appear here once they have real numbers.

Fashion and clothing

Size, colour and price questions arrive all day in Banglish. makchat drafts the answer from the catalog and never offers a size that is out of stock.

Languages understood
3
Out-of-stock sizes offered
0

Electronics and gadgets

Buyers compare models and ask about warranty and delivery. Every price and spec in a draft links back to your product row, so agents can check before sending.

Prices in drafts linked to your catalog
100%
Inbox for the whole team
1

Home and lifestyle

Orders need an address, a delivery area and the right fee. makchat turns the conversation into an order draft and re-checks stock before it is confirmed.

Replies sent without your team, by default
0
Step from chat to order draft
1
Pilot programme

Shape it with us

We are onboarding a small group of Bangladeshi merchants before general availability. We will publish results here only once pilots have real numbers to share.

  • Direct help setting up your catalog and policies
  • Pricing agreed with you before any charge
  • Your feedback decides which channel comes next
Talk to us about the pilot
Security

Security you can inspect

  • Each business is a separate workspace, isolated in the application and again in the database with row-level security.
  • Two-factor authentication is required for owners and admins.
  • An append-only audit log records who changed what.
  • AI cannot issue refunds, apply discounts or mark payments as paid.
Read how we approach security
FAQ

Questions merchants ask us

Does the AI send messages by itself?

No. New workspaces run in suggestion mode: the AI drafts, and a person reviews and sends. You can pause AI on any conversation at any time.

Which channels work today?

Website chat works today. Facebook Messenger is built on the official Meta API and will be switched on after Meta review and live testing. Instagram and WhatsApp are planned.

What happens when the AI does not know the answer?

It asks the customer a clarifying question or hands the chat to your team with the reason. It does not guess prices, stock or delivery times.

What counts toward AI usage?

Each AI draft uses units from your plan. Human replies never use units, and failed AI calls are not charged.

Can I export or delete customer data?

Yes. Owners can export workspace data, erase a customer on request and set how long chats are kept.

Is the dashboard available in Bangla?

Yes. The whole app and this website are available in Bangla and English.

Set up your workspace in an afternoon

Add your products and delivery policy, then test a conversation before anything reaches a customer.

Start setup Book a demo

Website chat is live in the current build. Facebook Messenger, Instagram and WhatsApp are switched on only after provider review and live testing. See integration status