Data deletion instructions

Draft for pilot use. This document has not yet been reviewed by a lawyer and will change before general availability.

Use this page to request deletion of makchat data associated with a workspace, customer conversation or Meta-connected channel.

Merchant workspace deletion

A workspace owner can request workspace export or deletion from the product privacy settings. If the product is unavailable, email privacy@makchat.makapp.co from the owner email address and include the workspace name and domain. We may verify ownership before acting.

Customer or Meta user deletion

If you contacted a merchant through Messenger, WhatsApp or Instagram and want your conversation data removed from makchat, contact that merchant first or email privacy@makchat.makapp.co with the merchant name, channel, approximate message date and the identifier you used with that channel. Do not send passwords, payment card numbers or sensitive documents by email.

What is deleted

• Customer profile records, channel identities and conversation messages where the merchant is authorised to delete them.
• Attachments or retained media files stored by makchat.
• Search, evidence and diagnostic records derived from the deleted source data where supported.
• Encrypted channel credentials when a merchant disconnects or revokes a channel.

What may be retained

We may retain limited audit, security, billing, legal or abuse-prevention records when required by law, contract, fraud prevention or platform policy. These retained records are restricted and are not used to contact customers or train AI models.

Response time

We aim to acknowledge deletion requests within 7 days and complete verified requests within 30 days unless a longer period is legally required.