Workspaces and team roles
Owners, admins, supervisors, agents, catalog managers, analysts and billing managers each get only the permissions they need.
Everything your team needs to sell in chat
makchat is a conversation and sales operations workspace. These are the parts available in the current build and the parts still in progress.
Available
Account security
Verified email, two-factor authentication with single-use recovery codes, session management and identity confirmation before sensitive changes.
Audit log
Every membership, role and settings change is recorded and cannot be edited afterwards.
Shared inbox and website chat
Assignment, internal notes, labels, complaint queue and human takeover that pauses AI immediately.
Catalog and knowledge
Products, variants, stock and delivery policies, versioned and published only when you approve them.
AI reply suggestions with evidence
Drafts in Bangla, English and Banglish that cite their sources. Missing facts lead to a question or a handoff.
Order drafts
Collect variant, quantity, address and delivery fee in the conversation, then confirm with re-checked prices and stock.
Planned
Campaigns and comment automation
Only through officially permitted APIs, with consent and unsubscribe enforced.